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January 2020 Chapter Meeting Event

When
Monday, January 27, 2020
6:15 PM - 8:30 PM
Location
Beverly Hills Marriott Hotel

January Chapter Meeting

Monday, January 27, 2020
6:15 PM - 8:30 PM

Beverly Hills Marriott Hotel
1150 South Beverly Drive
Los Angeles, 90035

NAPO-LA Annual Leadership Forum
Presented By
Vivian Campbell, Vivian Campbell Consulting

Are you delivering five star customer service? Is your client experience consistently excellent from the initial assessment through completion and follow-up?

Award-winning author and hospitality expert Vivian Campbell has literally written the book on bad customer service experiences and what should have happened instead. At our January meeting, she will share insights from a 20+ year career working with top hospitality brands around the world, translating those lessons to the organizing and productivity industry.
You'll learn how to interact with clients when things go wrong. And discover strategies for growing your business by keeping your clients happy even in the most challenging circumstances, and leading a team that is oriented toward client satisfaction.

Vivian Campbell is a recognized leader in the hospitality industry with over 20 years of progressive experience in hospitality management, hotel openings and customer service training. Campbell is a highly effective and results driven leader in team development and client relations. She has a proven ability to deliver revenue, service and a high degree of client satisfaction.

Vivian Campbell Consulting was founded by Vivian Campbell in 2009. Leveraging Vivian's 20+-year career with several of the world's leading hotel brands and years of executive and management experience, Campbell Consulting is well positioned to offer relevant and actionable insights to help her clients enjoy success in the hospitality industry. Vivian Campbell Consulting recognizes that the dynamics of each hotel project and the motivations of each hotel owner are unique. We offer a level of focus and engagement that is unsurpassed, allowing us to identify and adapt to opportunities and market forces faster and more efficiently than our competition. Our consulting services extends not only to enhancing the guest experience but to our owners, their employees, investors, and lenders as well. Building relationships up and down the ladder is a cornerstone of our success.

After starting Vivian Campbell Consulting and successfully opening the W Hollywood and the LINE hotel, Campbell’s passion grew for helping others create dynamic guest experiences and exceptional service.Customer service is crucial for retaining loyal customers and creating new ones. Vivian has trained team members on the importance of anticipating needs and delivering exceptional service in both hotels and restaurants.

A Los Angeles native, Ms. Campbell, is involved with numerous community service organizations and has served as President of the Los Angeles Junior Chamber of Commerce, Board member of LA Area Chamber, Chairman of Options House and Board member of LA’s Best Friends.

Registration: 6 pm; meeting 6:15–8:30 pm

Level 1 $15 • Visitors $20 • Valet Parking $12

Beverly Hills Marriott Hotel
1150 South Beverly Drive
Los Angeles, 90035

The Opportunity Drawing continues with...

Regina Lark, Ph.D., CPO®

Dr. Regina Lark is the founder and owner A Clear Path: Professional Organizing and Productivity. Dr. Lark earned a Ph.D. in U.S. Women’s History from the University of Southern California then worked with the UCLA Women’s Studies program. In 2008 she left higher education to start A Clear Path. Regina is a Certified Professional Organizer (CPO) and a Certified Professional Organizer in Chronic Disorganization (CPO-CD). She is a graduate of the Organizer Coach Foundation Training Program, serves as the Member Director of the National Association of Professional Organizers (NAPO), and is a member of the National Speakers’ Association.

Regina specializes in working with chronic disorganization, ADHD, and hoarding, and is a relocation expert, helping families upsize or downsize from one home to the next. She is a speaker and trainer on issues ranging from hoarding, time management and productivity, women’s leadership, and the power of positive thinking.

In 2017, Dr. Lark released the 3rd edition of first book, Psychic Debris, Crowded Closets: The Relationship between the Stuff in your Head and What's Under your Bed. She is also the author of Before the Big O: Professional Organizers Talk about Life Before Organizing. Regina was named one of Top 10 Organizers in Los Angeles by CBS/KCAL Channel 2, and was also awarded Most Innovative Organizer at the 8th Annual the Los Angeles Organizer Awards.

For fun, she writes goofy songs about clutter.

< Click here > for the NAPO COVID In-Person Meeting Policy dated February 2023

The National Association of Professional Organizers, Los Angeles Chapter, is a legal entity separate and distinct from NAPO, Inc. (the National Association of Professional Organizers) and is not entitled to act on behalf of or to bind NAPO, contractually or otherwise.