POLA Book Club (Members Only)

Professional Organizers Learning Academy (POLA)

Presents:

POLA Book Club


Managing Client Expectations:
A Guide for Organizing Professionals

By:

NAPO-LA Member, Standolyn Robertson!

In her new book, Standolyn Robertson, CPO, a NAPO-LA chapter member and former NAPO president, shares her lessons learned as well as the structures and strategies she developed over the last 20+ years to manage client expectations and grow her business. Discover the tools, talking points, and techniques you need to manage your clients' expectations with confidence. If you've ever found yourself at the end of an appointment wondering what went wrong, this book is for you.

Come Prepared to Discuss

·      Your favorite section or quote from the book

·      How this impacted you

·      How you might introduce these concepts to your clients

CEU Reminder

These meetings are CEU eligible!(check the BCPO guidelines:https://www.napo.net/page/Certification )

If you are NOT a CPO® but might become one, then it's helpful to collect your documentation (CEUs) for potential substitute hours just in case you do need them, (you are allowed up to 250 substitute hours).

If you are a CPO®, this is a great free opportunity for you to help collect the 45 CEU’s you are required to collect within a 3 year period. This counts for 1 CEU.

The POLA Bookclub is a benefit of NAPO-LA membership.
Open to CHAPTER MEMBERS Only.

To Sign-up for POLA Bookclub contact:
 pola@napo-la.org